Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:

· IT Leadership

· Key Business Managers

· Network Operations

· Business Process Analysts

· Business Analysts

· IT Consultants

· Project Managers

· System Integrators

· Help Desk / Service Desk Managers and Analysts

· Managed Service Providers

· Application Developers

· Solution Providers and Sales Staff

Service Strategy purpose, objectives and value
Service Strategy principles
Defining services and market spaces
Conducting strategic assessments
Service Strategy processes: Strategy, Service Portfolio, Financial, Demand and Business Relationship Management
Driving strategy through the service lifecycle
Understanding challenges, critical success factors and risks

Audience:
Anyone involved in setting IT’s strategic direction including CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle, Business and IT consultants involved in the high level implementation of Service Management processes, Individuals seeking to achieve the ITIL Expert or ITIL Master qualification.